CCNA Collaboration


Interested in advancing your collaboration and video skills in line with the convergence of voice, video, data and mobile applications? Then the CCNA Collaboration certification is for you.

Cisco training is provided through our partnership with Skillsoft (A Cisco Learning Partner) and is available to the employees and contractors of our corporate clients as part of our IT collections in the pursuit of their careers

  • 1

    Ideal for

    For network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their skills.

  • 2

    Validate your skills

    Validates associate level knowledge and skills required to administer a Cisco voice network.

  • 3

    Be in demand

    Gaining this certification will unlock specialised roles such as voice technologies administrator, voice engineer and voice manager.

Your quick course guide

Certification: CCNA Collaboration

Study time: Full time - 12 to 18 days | Part time - two to three months

Vendor: Cisco

Student support: StudentCare™ and expert mentors

Prerequisites: Basic understanding of computer systems and network technologies and CompTIA Network+ is recommended

Assessment: Exam based - 210-060 CICD, 210-065 CIVND

Resources: Internet access and email

Ideal for: Network engineers, data/telecoms engineers or telecoms support engineer

Included in your modules

Essential skills for your career

  • Cisco unified communications solutions
  • Characteristics of cisco unified communications solutions                  
  • Cisco unified communications manager administrator interfaces                  
  • Cisco UCM end user interfaces and call flows and call legs                  
  •  Component impact on call flows in unified communications manager                  
  • Cisco UCM and Cisco UCM express end-users                   
  • Cisco UCM and Cisco UCM express endpoint implementation options                  
  • Understanding telephony features                  
  • Telephony feature implementation and mobility options                  
  • Unity connection and end user and mailbox requirements                  
  • Unity connection end user implementation and IM and presence service                  
  • Supporting end users and understanding Cisco UCM reports                  
  • Cisco UCM call detail records and reporting and Monitoring tools
  • Cisco business video solutions                  
  • Cisco business video collaboration                  
  • Installation and configuration of Cisco IP phones and Cisco Jabber       
  • Troubleshooting Cisco IP phone, Cisco Jabber and endpoint issues                  
  • Describing Cisco TelePresence and endpoints                  
  • Configuring Cisco TelePresence TC                  
  • Troubleshooting Cisco TelePresence endpoints                  
  • Configuring and monitoring Cisco conferencing and DMPs 

Get certified the Learning People way

Professional development that works around you

  • World's #1 eLearning portal
  • 12 months unlimited access
  • 24x7 support
  • Global community of peers
  • Test prep
  • Content approved by Cisco
  • Award winning training used globally by leading corporate clients

Average salary

2016 JUL
2017 JUL
2018 JUL
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Why join us?

  • Award winning customer support
  • We know the job market inside out
  • Trusted by the giants
  • Value for money
  • CV detox - exclusive to our students
  • We're with you from start to finish
  • Expert career advice
  • Progress reports
  • Exam booking support
  • All UK students receive an NUS student discount card
  • Your success is our success

CV detox

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