The same process on every shift
Tickets get handled differently depending on who's working. ITIL® 5 Foundation gives the whole desk one way to handle incidents, changes and requests.
Get your whole IT team working the same way
ITIL® 5 training for your service desk and IT staff, so service quality stops depending on who picks up the ticket.
- One shared way of handling incidents, changes and requests, on every shift
- ITIL® 5 Foundation for the whole desk, and Managing Professional for service leads
- Training organised around your shifts, and we book the exams for you
*Official ITIL® 5 certification training with PeopleCert
Get your whole IT team working the same way
Service leads who own the targets
ITIL® Managing Professional is for the people responsible for service targets, major incidents and making the service better.
Proof for clients and tenders
Clients and public-sector frameworks ask how you keep service consistent. A certified team and before-and-after results answer that in writing.
The same process on every shift
Tickets get handled differently depending on who's working. ITIL® 5 Foundation gives the whole desk one way to handle incidents, changes and requests.Service leads who own the targets
ITIL® Managing Professional is for the people responsible for service targets, major incidents and making the service better.Proof for clients and tenders
Clients and public-sector frameworks ask how you keep service consistent. A certified team and before-and-after results answer that in writing.
Take the pressure off the one person everyone relies on
Learners complete courses 42% faster than with traditional formats.
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1
Test
We measure your desk against the ITIL practices and technical skills your service needs.
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2
Train
Each role gets a learning plan around its shifts, with practice assessments before exam day.
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3
Prove
We measure again at the end, so you have a certified team and before-and-after results to show clients.
A London borough compared three platforms and chose Learning People
The Royal Borough of Kensington and Chelsea compared three learning platforms, with a panel that included a software developer and a data scientist. Hands-on labs were part of why it chose Learning People. Across the council, 88% of staff have signed up and started learning.
RBKC Case Study
Why employers choose Learning People
ITIL® 5 training for your employees, from the service desk to service leadership.
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920+ corporate clients and 55,000+ students in 16 years of tech and business training
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Staff with ITIL 4 are checked first, to see who can top up and who starts at Foundation
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CompTIA A+ and Network+ for IT support and infrastructure staff
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PRINCE2® 7 for service teams that also run changes and rollouts
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Service management, cyber security and coding training from one partner