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ITIL Foundation

Learn how to standardise IT services and processes to boost efficiency within an organisation


The most widely accepted approach to IT service management in the world

Skills in ITIL® are highly sought after by employers due to the expertise you can bring to their company, such as lowering costs, defining consistent IT roles, communication and managing change

Provides a comprehensive set of policies and project management concepts

The course focuses on the critical alignment of IT and business strategy

ITIL® is one of the highest paying certifications in IT

There are worldwide job opportunities for an ITIL® certified candidate, with salaries starting from $48,000

Salary Indicator

Salary Projection

Average salary after completing

Average Salary
IT Service Manager
Average Salary
You can earn
Average Salary
Head of IT Development
Source: Adzuna


You can earn an average of A$84,950.00 a year

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This course will train you to have a basic understanding of the ITIL® framework, gain an understanding of how ITIL® can be used to enhance IT service management and can help if you’re currently an IT professional working within an organisation that has adopted ITIL®.

The ITIL® Foundation certification will introduce you to the key elements, concepts and terminology used in the ITIL® service lifecycle, with a focus on the critical alignment of IT and business strategies. 

ITIL 4 now provides a brand new digital operating model. It assesses the impact of technology on business and how the framework integrates with Agile, DevOps and supports digital transformation.

(Please note, the V3 exam is available until June 2020.)

Course guide

Certification: ITIL® Foundation 2011 v3 (until June 2020) or ITIL® Foundation v4

Study time: 20-30 hours

Vendor: Axelos

Provider: ITIL® training is provided by Skillsoft, accredited by PeopleCert Examination Institute

Student support: StudentCare™ and expert mentors

Prerequisites: None

Assessment: 1 x 60 minute exam, 40 questions

Resources: Internet access and email

Ideal for: IT service managers

Included in your modules

Essential skills for your career

Key Concepts of Service Management
Key Concepts
The Service Value System
The Service Value Chain
The Guiding Principles
General Management Practices
Service Management Practices (Part 1)
Service Management Practices (Part 2)

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Professional development that works around you

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12 months unlimited access
Expert mentor support
Global community of peers
UK Government accredited exam curriculum
Ongoing skills development and performance support
Test prep

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