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ITIL® v4 Foundation

Learn how to standardise IT services and processes to boost efficiency within an organisation

Why choose the ITIL® v4 Foundation?

This course will train you to have a basic understanding of the ITIL® framework, gain an understanding of how ITIL® can be used to enhance IT service management and can help if you’re currently an IT professional working within an organisation that has adopted ITIL®.

The ITIL® Foundation certification will introduce you to the key elements, concepts and terminology used in the ITIL® service lifecycle, with a focus on the critical alignment of IT and business strategies. 

ITIL 4 now provides a brand new digital operating model. It assesses the impact of technology on business and how the framework integrates with Agile, DevOps and supports digital transformation.

(Please note, the V3 exam is available until June 2020.)

OverviewWhat you'll learnWhat's included

Course Guide

The key facts about your online training

Certification: ITIL® v4 Foundation

Study time: 20-30 hours

Vendor: ITIL

Provider: Skillsoft

Student support: StudentCare™, Career Services, and expert mentoring

Prerequisites: None

Assessment: 1 x 60 minute exam (included), 40 questions.
Also includes practice exam and questions

Resources: Internet access and email

Ideal for: IT service managers

Included in your modules

Essential skills for your career

Overview of the ITIL® Service Lifecycle
ITIL® Service Strategy Concepts
ITIL® Service Strategy Processes
ITIL® Service Design Concepts
ITIL® Service Design Processes
ITIL® Service Transition Concepts and Processes
ITIL® Service Operation Concepts
ITIL® Service Operation Processes
ITIL® Continual Service Improvement

Get certified the Learning People way

Professional development that works around you

World's #1 eLearning portal
12 months unlimited access
Expert mentor support
Global community of peers
UK Government accredited exam curriculum
Ongoing skills development and performance support
Test prep

Salary Indicator

Salary Projection

Average salary after completing

Average Salary
IT Service Manager
Average Salary
You can earn
Average Salary
Head of IT Development
Source: Adzuna


You can earn an average of A$84,950.00 a year

Experience the next generation of online learning

Become an in demand professional

Find out more

The most widely accepted approach to IT service management in the world

Skills in ITIL® are highly sought after by employers due to the expertise you can bring to their company, such as lowering costs, defining consistent IT roles, communication and managing change

Provides a comprehensive set of policies and project management concepts

The course focuses on the critical alignment of IT and business strategy

ITIL® is one of the highest paying certifications in IT

There are worldwide job opportunities for an ITIL® certified candidate, with salaries starting from $48,000

Why learn with us?

We're tech career experts
25,000+ students worldwide
Alternative to traditional university education
Start a new career or advance your current one & land your dream job
Most in-demand skills for today's job market
Award winning StudentCareTM
Partnered with biggest accreditors in the world
Exclusive student benefits; CV detox, NUS, industry events & loads more

Our training is trusted by

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