Learn how to standardise IT services and processes to boost efficiency within an organisation
This course will train you to have a basic understanding of the ITIL® framework, gain an understanding of how ITIL® can be used to enhance IT service management and can help if you’re currently an IT professional working within an organisation that has adopted ITIL®.
The ITIL® Foundation certification will introduce you to the key elements, concepts and terminology used in the ITIL® service lifecycle, with a focus on the critical alignment of IT and business strategies.
ITIL 4 now provides a brand new digital operating model. It assesses the impact of technology on business and how the framework integrates with Agile, DevOps and supports digital transformation.
(Please note, the V3 exam is available until June 2020.)
Certification: ITIL® Foundation 2011 v3 (until June 2020) or ITIL® Foundation v4
Study time: 20-30 hours
Provider: ITIL® training is provided by Skillsoft, accredited by PeopleCert Examination Institute
Assessment: 1 x 60 minute exam, 40 questions
Resources: Internet access and email
Ideal for: IT service managers