ITIL® v4 Foundation

The ITIL® v4 Foundation provides you with an introduction to the ITIL framework and the best practices for IT service management (ITSM).

Course Overview

Why choose the ITIL® v4 Foundation course?

If you have an interest in building your understanding of IT applications in business strategy, then the ITIL® v4 Foundation is the course for you. During this entry-level course, you will become familiar with ITIL® framework and learn how ITIL® can be used to improve IT service management.  
The ITIL® v4 Foundation is a globally recognised certification programme and will help you further establish your career in IT.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

What you'll learn

  • Topics
    Introduction and overview  
    Service value system  
    Introduction to practices 
    Continual improvement  
    Change control  
    Incident management 
    Service request management 
    Service desk 
    Service level management  
    Exam simulator 
    Purpose of 11 practices and some definitions  
    Introduction to seven key practices in detail  
    Four dimensions of service management  
    Key concepts of service management 
How you'll be assessed

The ITIL® v4 Foundation course is assessed through a 1 x 60 minute online exam that features 40 questions.


On successfully passing the ITIL® v4 Foundation exam, you’ll be awarded your certification. This is a digital certificate.

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Course Guide

The key facts about your online training.


ITIL® v4 Foundation

Study time

12 guided learning hours


1 x  60 minute exam, 40 questions. This also includes a practice exam with questions.


Internet access and email



Ideal for

IT Project Coordinator, IT Project Support, Help Desk Engineer, Project Management Assistant, Service Desk Manager, Project Scheduler, IT Project Manager or  IT Operations Manager



Student support

Our StudentCare team will give you the support and guidance you need every step of your learning journey.

Student support
Career Services

Tailored and focused career support from our team of career experts, who will help you navigate the job market with confidence and land that dream job.

Career Services

What's included

When you enrol with Learning People, you get so much more than just a course.

  • What's included
    On-demand platform access
    eBooks, Video Lessons, and Practice Exams
    Expert support and mentoring
    Virtual seminars
    CV and LinkedIn support
    Learning People Alumni membership
    Award winning StudentCare™ team

Learn the Learning People way

Be in control of your learning journey. Enjoy flexible and self-paced training that fits around your schedule. Learn when and where it suits you.

Our training is regularly updated to align with the latest technologies and trends, so you can be confident that you're equipped with the most up-to-date knowledge and skills.

Learn from the best in the field. Interact with our industry experts, ask your questions, and seek advice. We have the knowledge you need to succeed.

Learning People’s certifications hold real value in your chosen industry. We’ll create your unique pathway, so you’re equipped with the certifications you need for the job you want.

Why become ITIL® v4 certified?

The ITIL® v4 Foundation provides you with a comprehensive understanding of IT service management best practices, and teaches you the skills and knowledge for managing IT services. The ITIL® practises that you learn in this course help you improve service delivery processes, improve customer satisfaction, and optimise resource utilisation.

What our students say

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  • Eben Scheepers | Junior Project Manager

    I quickly became excited for the learning process and knew that I had made the right decision to enrol

    StudentCare™ was a great motivator too, and regular catchups from a consultant was a great way to keep my learning on track.

  • Ghobrial Roufail | Operations Support Officer

    The Learning People are an amazing institution to get project management preparation training and support.

    Highly Recommended if you are looking for a way to enhance your career, or even start a new one!

See more student stories

We are accredited by or partnered with

Our Partners
Salary projection

Average salary after completing


You can earn an average of $160,000.00 a year

IT Service Delivery Manager
Average salary you can earn
Head of IT Service Delivery

You can earn an average of $160,000.00 a year

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