What are Soft Skills and Why are They so Important for Tech Professionals?
[Last updated 15/10/2025] Discover what soft skills are and why they’re vital for success in tech industries. Learn how communication, adaptability and emotional intelligence can future-proof (and AI-proof) your career when developed alongside technical skills.
The start of spring can often cause us to start reflecting on where we're headed - particularly in our careers. For those of us working in the ever-evolving tech sector, regular upskilling is essential.
With AI transforming the way we work, the demand for Tech and IT professionals who are equipped with more than just certifications and "hard skills" is growing. Increasingly, employers are seeking well-rounded individuals who demonstrate strong interpersonal and cognitive capabilities, commonly known as soft skills.
These human-centric strengths are essential in areas across tech, such as Cyber Security, Software Development, Data Analysis, Cloud Computing and Project Management.
This guide explores the role of soft skills in Tech career paths, why they’re essential in a digital-first workplace, and how you can develop them to enhance your employability and long-term career growth.
Reviewed and edited by
Tabatha Cook is a dedicated Careers Services Manager at Learning People, bringing a wealth of recruitment experience, having helped hundreds of professionals into their dream careers.
What are Soft Skills?
Soft skills refer to the interpersonal, emotional and cognitive abilities that allow you to communicate, collaborate and adapt effectively. Soft skills are sometimes also called transferable skills or employability skills by employers.
Soft skills are becoming increasingly important in today's job market, particularly with the rise of AI. They tend to be developed through life experiences and are therefore not limited to the workplace. Strong soft skills can help you build meaningful relationships, better manage conflict, and effectively navigate social situations.
Unlike hard skills, which are job-specific and teachable (like Python programming or understanding network security protocols), soft skills are human capabilities that are valuable and transferable across many industries and roles. They are intangible and subjective and so can't be measured in the same way as hard skills - but this doesn't make them any less important.
Fact: Soft Skills Matter to Employers
Hays 2025 Skills Report revealed that 84% of hiring managers in Australia and New Zealand highly value candidates with strong communication, teamwork and collaboration skills.
Having a combination of hard skills and soft skills is key in the Tech sector.
Soft Skills List - 15 Examples of Interpersonal Skills
Some of the most common and in-demand soft skills examples include:
- Communication: Expressing ideas clearly, listening actively, adapting your message for different audiences.
- Problem-solving: Approaching challenges with creativity, logic, resilience.
- Adaptability: Thriving in changing environments and embracing new tools and processes.
- Emotional intelligence: Recognising and managing your own emotions while responding empathetically to others.
- Teamwork and collaboration: Working harmoniously with colleagues to achieve shared goals.
- Leadership: Inspiring and guiding teams, regardless of job title.
- Time-management: Organising and prioritising tasks effectively to make the best use of available time.
- Creativity: Generating unique ideas and innovative solutions by approaching problems from different angles.
- Empathy and emotional intelligence: Recognising, understanding, and responding to your own and others' emotions in a considerate and supportive way.
- Active listening: Focusing on and understanding another individual's message fully. This includes picking up on non-verbal cues, asking follow-up questions and providing constructive feedback.
- Conflict management and resolution: Identifying the underlying cause of conflict, and then diplomatically coming to a solution that is the best for all parties.
- Critical thinking: Analysing information objectively to make reasonable and fully-informed decisions.
- Stress management and emotional resilience: Staying calm under pressure and quickly adapting to overcome challenges.
- Attention to detail: Approaching work with care and accuracy to ensure that nothing gets overlooked, no matter how small.
- Initiative: Taking action and solving problems without being prompted.
These are the skills that help you navigate real-world workplace scenarios, especially in fast-paced, innovation-driven industries like Tech and IT. In fact, the number of people looking to proactively improve their soft skills is on the rise in the UK and around the world.
Five Reasons Why Soft Skills are Critical in Tech
Tech continues to reshape industries at a fast pace. From cloud computing to the rapid developments in AI, new tools and methodologies are constantly emerging. In this climate, the ability to collaborate, communicate effectively and embrace change isn’t just helpful, it’s vital.
Here’s how soft skills elevate your value as a tech professional:
1. Strong communication and collaboration fuel success:
Whether you’re explaining a technical issue to a non-technical stakeholder or working in an Agile development team, being able to communicate with clarity and empathy keeps projects on track and teams aligned, especially in hybrid and remote work environments.
2. Problem-solving and critical thinking drive innovation:
Modern tech roles often require creative, proactive solutions. Critical thinking enables professionals to interpret data, anticipate problems and implement effective fixes; skills that are crucial in areas like cybersecurity or data analysis.
3. Adaptability keeps you ahead of the curve:
The tech landscape is constantly evolving. Professionals who embrace continuous learning and adapt quickly to new systems or frameworks are far more likely to succeed in the long term.
4. Emotional intelligence fosters better workplace relationships:
Whether it's managing client expectations or resolving internal team conflicts, high emotional intelligence helps build trust, improve collaboration and maintain a healthy work culture.
5. Leadership and teamwork build resilient teams:
In tech, leadership isn’t just for managers. It’s about taking initiative, guiding peers and contributing to a positive team dynamic, qualities that are just as critical as your ability to code or manage a Gantt chart.
Ask a Career Adviser...
"I think a lot of people I advise don't think they have soft skills when, in reality, they are just overlooking them. It's become second nature and therefore, people don't register it as a "skill".
In reality, you are practising and honing those skills every day in life and in work, it's about knowing how to display them and provide appropriate evidence and context on your CV and in interviews to demonstrate how they benefit your potential employer."
Four Tech Roles Where Soft Skills are Vital
While soft skills are universally beneficial, certain roles highlight specific soft skills more prominently:
- Cybersecurity professionals must combine attention to detail and analytical thinking with the ability to communicate complex threats clearly.
- Software developers rely on patience, creativity and team collaboration to write, test, and optimise code.
- Project managers need strong leadership, organisation and negotiation abilities to balance timelines, resources and stakeholder needs.
- Data analysts thrive when equipped with critical thinking, curiosity and the communication skills to present insights to decision-makers.
By aligning your soft skills development with your chosen tech pathway, you’ll not only improve your performance but also increase your potential for progression.
Fact: Soft Skills are Critical in the Age of AI
With EY Oceania's latest report revealing that 68% of Australian workers have used AI at work in the last month, the need for soft skills is being amplified. This is because AI struggles with reading context and nuance - soft skills such as communication and empathy therefore help extend AI outputs.
In addition, 85% of New Zealand workers expect a greater need for human qualities like creativity and empathy as AI use increases.
Combining AI skills with soft skills will help you stand out in a competitive job market.
How to Develop Your Soft Skills
Like any valuable skill set, soft skills can be cultivated through conscious effort, practice and learning.
There are certainly business soft skills courses you can do to seriously level up your aptitude in this area, but there are also less formal things you can start doing immediately.
Here are some practical steps to help you grow:
- Seek feedback regularly: Ask colleagues, mentors, or managers how you can improve your communication, teamwork, or leadership abilities.
- Invest in learning: Enrol in soft skill development courses that focus on public speaking, conflict resolution, emotional intelligence, and other core areas.
- Take on diverse projects: Working across departments or disciplines introduces new perspectives and challenges, helping you become more adaptable.
- Practise self-awareness and empathy: Reflect on your responses during stressful situations and actively listen to others’ viewpoints to build emotional intelligence.
- Explore role-play simulations: Platforms like Udemy offer AI-powered tools to help practise interpersonal scenarios in a realistic, interactive way.
The number of people looking to proactively improve their soft skills is on the rise in the UK and around the world. The chart below, based on data from the IMARC Group shows the current size of the global soft skills training market and how this is set to grow massively over the coming years.
How our Soft Skills Course Helped Jose Land a Job in Web Development
Jose got in contact with us as he was looking to upskill to progress his career in Web Development. After completing our Soft Skills training course, he was able to land an exciting new role.
Ready to Future-Proof Your Career with Soft Skills? We Can Help!
At Learning People, we understand that success in the digital age requires more than technical credentials. That’s why our career-ready courses in Cyber Security, Data, Software Development, Cloud Computing, and Project Management are designed to integrate technical learning with essential soft skill development.
Spring is the perfect time to upskill. There is always a huge recruitment drive in January, so it's best to prepare by getting quality certifications under your belt now. Our Learning Pathways are curated to equip you with both the hard and soft skills needed to succeed in modern workplaces.
Soft skills are no longer optional, they’re essential. By developing these human-centric abilities alongside your technical expertise, you’re not just increasing your employability, you’re unlocking your full potential.
Request a call-back to speak to one of our expert Career Consultants today to find out how we can support your journey to becoming a more confident, capable, and in-demand Tech professional.
