Quick enquiry


Is this a business enquiry?

Member of Uk Armed Forces?

Enquire Now

Getting more out of your role in IT support

As an IT professional, you have so many incredible options to choose for your career pathway. Ready to take on a fresh challenge?

Published on:  26 August 2020

An IT career can offer up some pretty diverse and exciting positions. As technology becomes an integral part of our everyday lives, IT professionals with the ability to solve problems and creatively identify the need for new technologies are highly sought after.

Learning People | Male professional in data centre

If you like the idea of network engineering, feel like becoming an architect of the cloud or exploring a cyber security expert role – now is the ideal time. Want to learn more? Here’s how to get more out of your role in IT support… 

What are my options?

There are a number of career pathways you can travel down within IT support. From cyber security to project management and everything in between, it depends on which one you can see suiting your desired lifestyle more.

No matter the pathway you find most appealing, our IT courses are designed with your specific needs in mind. Consider the following most lucrative pathways:

Cyber security

With cyber-attacks showing no signs of slowing down – particularly as the current pandemic tightens its grip, the fundamental need to protect computer systems and networks from damage remains high on the top of company to-do lists.

This means that in order to join the fight against cybercrime, employers are on the lookout to incorporate cyber security awareness, prevention and all-round best practices as an integral part of their company culture. According to recent research from Microsoft, 82% of business leaders plan on recruiting cyber security professionals.

Should the idea of seeking out vulnerabilities in target systems appeal to your IT mind, the Certified Ethical Hacker (C|EH) course will ensure you have all the right skills to kickstart your career. Covering attack technologies, commonly used by hackers, you’ll come out with a certification in exactly how to fight back.

If system security is more your bag, our CompTIA Security+ IT course could perfectly set you up. From system hardening and application security to cryptography, the Security+ certification will have you securing networks like a pro. Not to mention the knowledge for being able to deter hackers.

Average salary: £51k+ per year


Cloud computing is a hot topic in the tech world these days. This is the practice of accessing programs and saving data on the internet, rather than on a computer’s hard drive

According to recent research, the global machine learning market is expected to grow to $8.81 billion by 2022. Big players such as Amazon and Google are all gaining exponentially from their migration to the cloud, meaning that cloud computing experts are super high in demand. Sounds like a pretty dreamy career path, right?

To become a skilled cloud computing professional, you’ll need to be armed with a good knowledge of programming and have an aptitude for automation. The Amazon Web Solutions – AWS – Architect Associate certification is all about effectively being able to architect and deploy secure and robust applications on AWS technologies.

This IT course is suitable for those with one or more years of hands-on experience designing distributed systems on AWS. You’ll learn about loose coupling, caching and autoscaling, to name but a few in-demand skills for your expanding CV.

If, on the other hand, your IT career is mapped out with the need to understand the methodology required to implement and maintain cloud technologies, choose our  CompTIA Cloud+ certification. Attracting project managers and cloud engineers, you’ll be able to troubleshoot and plan cloud deployments while also becoming well versed in the field of disaster recovery.

Average salary: £49k+ per year


Computer networking is the process of setting up, developing and maintaining computer networks.

To advance your career in networking, jump on board the Cisco Certified Network Associate (CCNA) certification. You’ll come out as a fully qualified, fully enviable network engineer, network administrator or systems engineer.

If you’re looking to take on an extremely pivotal role in building, managing and protecting a data network, delve into the CompTIA Network+ certification. Trained to work with hardware, software and networks, this area of IT support sees an abundance of opportunities. Useful, seeing as data networks are more crucial for businesses than ever before.

Learn all about the implementation, maintenance, support and development of communication networks with our Networking collection.

Average salary: £36k+ per year

IT project management

The journeys you could take within this specific IT pathway are endless. Starting out in IT project support or as an established IT project coordinator or project management assistant? Becoming an IT project manager could be the inevitable next step.

Or maybe you’re wondering where your current role of help desk engineer could take you. Our expert IT courses could see you venturing into a service desk management position or the chance to become a fully-fledged IT operations manager.

If you’ve been contemplating whether IT project management could be your calling, our IT Project Management collection could provide the tools you’ve been waiting to get your skilled hands-on.

Tech services and products are firmly leading the way in today’s mega connected world. So, whichever path you choose to navigate your finely tuned skills down, our sought after certifications will cover a whole host of key skills. You’ll learn to lead web, app, and mobile projects, estimate and plan the scope for all projects and deliver projects on time and on budget.

Average salary: £49k+ per year

Hear from a student

Owen was working in IT support and thanks to some industry leading certifications, found a fresh challenge in a IT project management career pathway.

Get in touch today to see how you can make the most out of your IT career with our expert range of IT courses. Whatever your background and whatever your deepest tech dreams, we’re here to help you upskill where it counts and reach those all-important career highs.

Get in touch