ITIL® 4 Drive Stakeholder Value (DSV)
ITIL®4 Drive Stakeholder Value (DSV) enables professionals to optimise customer and user experience and in turn gain true value realisation.More info about our ITIL® courses
Why choose the ITIL® 4 Drive Stakeholder Value (DSV)?
Covering the many types of engagement and interaction between a service provider and their customers, users, suppliers and partners – ITIL®4 Drive Stakeholder Value (DSV) focuses on optimising the customer and user experience.
Once certified you’ll be able to demonstrate a customer-centric approach to service design and evolve service level agreements into experience level agreements, resulting in true value realisation.
ITIL®4 Drive Stakeholder Value (DSV) forms 1 of 4 modules required to achieve Managing Professional (MP) designation.
All ITIL® Online courses on this page are offered by ILX Group an ATO of AXELOS Limited.
The key facts about your online training
Certification: ITIL®4 Drive Stakeholder Value (DSV)
Study time: 20 hours
Prerequisites: ITIL® v4 Foundation
Assessment: 1 x 90 minute exam, 40 questions. Also includes practice exam and questions.
Resources: Internet access and email
Ideal for: Anyone looking to understand and improve their understanding of IT’s role in business strategy