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ITIL® 4 Drive Stakeholder Value (DSV)

ITIL®4 Drive Stakeholder Value (DSV) enables professionals to optimise customer and user experience and in turn gain true value realisation.

More info about our ITIL® courses

Why choose the ITIL® 4 Drive Stakeholder Value (DSV)?

Covering the many types of engagement and interaction between a service provider and their customers, users, suppliers and partners – ITIL®4 Drive Stakeholder Value (DSV) focuses on optimising the customer and user experience. 

Once certified you’ll be able to demonstrate a customer-centric approach to service design and evolve service level agreements into experience level agreements, resulting in true value realisation.

ITIL®4 Drive Stakeholder Value (DSV) forms 1 of 4 modules required to achieve Managing Professional (MP) designation.

All ITIL® Online courses on this page are offered by ILX Group an ATO of AXELOS Limited.
OverviewWhat you'll learnWhat's included

Course Guide

The key facts about your online training

Certification: ITIL®4 Drive Stakeholder Value (DSV)

Study time: 20 hours

Vendor: ITIL®

Student support: StudentCare™, Career Services and expert mentoring

Prerequisites: ITIL® v4 Foundation

Assessment: 1 x 90 minute exam, 40 questions. Also includes practice exam and questions.

Resources: Internet access and email

Ideal for: Anyone looking to understand and improve their understanding of IT’s role in business strategy

Included in your modules

Essential skills for your career

Foundation recap
Customer journey
Designing the customer journey
Engage – Part one
Engage – Part two
Offer – Part one
Offer – Part two
Onboarding practices
Co-create – Part one
Co-create – Part two
Realise - Practices

Get certified the Learning People way

Professional development that works around you

12 months unlimited access
A global community of peers
Expert mentoring
Test prep
Exam fees
Award-winning training used globally by leading corporate clients

Salary Indicator

Salary Projection

Average salary after completing

Average Salary
IT Service Delivery Manager
Average Salary
You can earn
Average Salary
Head of IT Service Delivery
Source: Adzuna


You can earn an average of £59,000.00 a year

Why learn with us?

We'll get you career ready and help place you into the industry
Learn from home 24/7
Award winning digital education
Global community of over 40,000 students
Industry leading tuition with 1:1 personal tutor access
Unrivalled 360 Career Services and StudentCare™
Access virtual seminars and live classrooms
We only partner with the biggest accreditors in the world
Gain invaluable industry experience
Exclusive student benefits; Alumni community, TOTUM, industry events and lots more
Change career, start fresh or simply advance in your current role

Our training is trusted by

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