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ITIL® v4 Foundation

Learn how to standardise IT services and processes to boost efficiency within an organisation

More info about our ITIL® courses

Why choose the ITIL® v4 Foundation?

This course will train you to have a basic understanding of the ITIL® framework, gain an understanding of how ITIL® can be used to enhance IT service management and can help anyone looking to understand and improve their understanding of IT’s role in business strategy.

The ITIL® Foundation certification will introduce you to the key elements, concepts and terminology used in the ITIL® service lifecycle, with a focus on the critical alignment of IT and business strategies. 

ITIL® 4 now provides a brand new digital operating model. It assesses the impact of technology on business and how the framework integrates with Agile, DevOps and supports digital transformation.

All ITIL® Online courses on this page are offered by ILX Group an ATO of AXELOS Limited.
OverviewWhat you'll learnWhat's included

Course Guide

The key facts about your online training

Certification: ITIL® v4 Foundation

Study time: 20-30 hours

Vendor: ITIL®

Provider: Balance Global, accredited by PeopleCert Examination Institute

Student support: StudentCare™, Career Services, and expert mentoring

Prerequisites: None

Assessment: 1 x 60 minute exam (included), 40 questions. Also includes practice exam and questions

Resources: Internet access and email

Ideal for: IT Project Co-Ordinator, IT Project Support, Help Desk Engineer, Project Management Assistant, Service Desk Manager, Project Scheduler, IT Project Manager, IT Operations Manager

Included in your modules

Essential skills for your career

Introduction and overview
Key concepts of service management
Four dimensions of service management
Service value system
Introduction to practises
Purpose of 11 practises and some definitions
Introduction to seven key practises in detail
Continual improvement
Change control
Incident management
Service request management
Service desk
Service level management
Exam simulator

Get certified the Learning People way

Professional development that works around you

World's #1 eLearning portal
12 months unlimited access
Expert mentor support
Global community of peers
UK Government accredited exam curriculum
Ongoing skills development and performance support
Test prep

Salary Indicator

Salary Projection

Average salary after completing

Average Salary
IT Service Delivery Manager
Average Salary
You can earn
Average Salary
Head of IT Service Delivery
Source: Adzuna


You can earn an average of £59,000.00 a year

82% of UK startups said the tech skills gap was their biggest challenge

Become an in demand professional

Get in touch

The most widely accepted approach to IT service management in the world

Skills in ITIL® are highly sought after by employers due to the expertise you can bring to their company, such as lowering costs, defining consistent IT roles, communication and managing change

Provides a comprehensive set of policies and project management concepts

The course focuses on the critical alignment of IT and business strategy

ITIL® is one of the highest paying certifications in IT

There are worldwide job opportunities for an ITIL® certified candidate, with salaries starting from £32,000

Why learn with us?

We'll get you career ready and help place you into the industry
Learn from home 24/7
Award winning digital education
Global community of over 40,000 students
Industry leading tuition with 1:1 personal tutor access
Unrivalled 360 Career Services and StudentCare™
Access virtual seminars and live classrooms
We only partner with the biggest accreditors in the world
Gain invaluable industry experience
Exclusive student benefits; Alumni community, TOTUM, industry events and lots more
Change career, start fresh or simply advance in your current role

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