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ITIL Foundation

Focusing on the critical alignment of IT and business strategy, certification in ITIL gives a student a comprehensive set of policies and project management concepts, so if you’re looking to learn best practice techniques, the ITIL Foundation 2011 course is for you

1

The most widely accepted approach to IT service management in the world

Skills in ITIL are highly sought after by employers due to the expertise you can bring to their company, such as lowering costs, defining consistent IT roles, communication and managing change
2

Provides a comprehensive set of policies and project management concepts

The course focuses on the critical alignment of IT and business strategy
3

ITIL is one of the highest paying certifications in IT

There are worldwide job opportunities for an ITIL certified candidate, with salaries starting from £32,000

Salary Indicator

Salary Projection

Average salary after completing

Average Salary
IT Service Manager
£39k
Average Salary
You can earn
£75k
Average Salary
Head of IT Development
£112k
High
Source: Adzuna

£75k

You can earn an average of £75,300.00 a year

82% of UK startups said the tech skills gap was their biggest challenge

Become an in demand professional

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COURSE OVERVIEW

This course will train you to have a basic understanding of the ITIL framework, gain an understanding of how ITIL can be used to enhance IT service management and can help if you’re currently an IT professional working within an organisation that has adopted ITIL.

The ITIL Foundation certification will introduce you to the key elements, concepts and terminology used in the ITIL® service lifecycle, with a focus on the critical alignment of IT and business strategies. 

Course guide

Certification:  ITIL Foundation 2011 v3

Study time: 20-30 hours

Vendor: Axelos

Provider: Skillsoft

Student support: StudentCare™ and expert mentors

Prerequisites: None

Assessment: 1 x 60 minute exam, 40 questions

Resources: Internet access and email

Ideal for: IT service managers

Included in your modules

Essential skills for your career

Overview of the ITIL® Service Lifecycle
ITIL® Service Strategy Concepts
ITIL® Service Strategy Processes
ITIL® Service Design Concepts
ITIL® Service Design Processes
ITIL® Service Transition Concepts and Processes
ITIL® Service Operation Concepts
ITIL® Service Operation Processes
ITIL® Continual Service Improvement
Service Management as a Practice
The ITIL Service Lifecycle
Generic Concepts and Definitions
Key Principles and Models
Continual Service Improvement
Service Strategy
Service Design
Service Transition
Service Operations
Technology and Architecture

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Alternative to traditional university education
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