Course Overview
Why choose the ITIL® v5 Foundation course?
The ITIL® 5 course is designed for professionals who want to build practical, globally recognised skills in IT service management, digital transformation, and business alignment. Whether you are starting your tech career, moving into management, or looking to strengthen your leadership capabilities, this course provides the knowledge and framework to succeed in modern technology-driven organisations.
ITIL® has become one of the most respected and widely adopted frameworks for IT service management across industries worldwide. Organisations rely on ITIL® principles to improve efficiency, reduce operational risk, deliver better customer experiences, and create stronger business outcomes. By gaining the ITIL® certification, you'll demonstrate understanding how to align IT services with business objectives while improving productivity, collaboration, and service quality.
If this doesn't seem like the right course for you, explore our wide range of Project Management courses, which includes qualifications for both entry-level and advanced learners.
The ITIL® v5 Foundation course is provided by ILX Group, an ATO of PeopleCert. ITIL® is a registered trade mark of PeopleCert group. Used under licence from PeopleCert. All rights reserved.
What you'll learn
- TopicsUnderstand key terms in digital product and service managementLearn how services create value through outcomes, costs, risks and experienceExplore service offerings and roles of sponsor, customer and userIdentify types of service relationships and their role in value deliveryUnderstand the Four Dimensions and how external factors influence themLearn the purpose and flow of the ITIL lifecycle activitiesUnderstand the ITIL Value System and its five core componentsApply the seven ITIL guiding principles to real-world scenariosExplore value chain activities and supporting management practicesUnderstand governance, continual improvement and their impact on performanc
Your assessment will take 60 minutes to complete and feature 40 multiple-choice questions.
CertificationOn successfully passing the ITIL® v5 Foundation exam, you’ll be awarded your certification. This is a digital certificate.
Course Guide
The key facts about your online training.
Certification
ITIL® v5 Foundation
Study time
15 guided learning hours (Full-time 1 week, Part-time: 2-3 weeks)
Assessment
1 x 60 minute exam, 40 questions. This also includes a practice exam with questions.
Resources
Internet access and email
Prerequisites
None
Ideal for
IT Project Coordinator, IT Project Support, Help Desk Engineer, Project Management Assistant, Service Desk Manager, Project Scheduler, IT Project Manager or IT Operations Manager
Vendor
ITIL®
Student support
Our StudentCare team will give you the support and guidance you need every step of your learning journey.
Career Services
Tailored and focused career support from our team of career experts, who will help you navigate the job market with confidence and land that dream job.
What's included
When you enrol with Learning People, you get so much more than just a course.
- What's includedOn-demand platform accesseBooks, Video Lessons, and Practice ExamsExpert support and mentoringCV and LinkedIn supportJob opportunities from our employer networkMonthly careers workshopsLearning People Alumni membershipTOTUM student card
Learn the Learning People way
Why become ITIL® v5 certified?
The ITIL® v5 Foundation provides you with a comprehensive understanding of IT service management best practices, and teaches you the skills and knowledge for managing IT services globally. Earning this certification will help you diversify your career and enhance your salary.
