Frequently Asked Questions
Find answers to frequently asked questions or contact our friendly StudentCare™ team for personalised assistance with any queries you may have.
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Getting Started
The first step in your career journey with us will be to have a consultation call. An expert career consultant will spend time getting to know you and your career aspirations, and will then be able to work out the best course collection and pathway for you to get to where you want to go.
Once you have been enrolled, your Career Consultant will book your orientation phone call. During this call, a member of our StudentCare™ team will walk through the learning platform with you and guide you on how best to begin your studies. You'll be booked in for regular check-in calls to assist with your new journey and given pointers on how to successfully complete your studies. We'll also advise on your exam readiness and the booking process when needed.
If you are unable to keep the original orientation appointment, please contact your Career Consultant, who will be more than happy to re-book the orientation call for a time that suits you.
We use multiple training platforms as we always seek to provide the best training for each specific subject. You will be sent an email within 24 hours of your enrolment detailing the specific log in details you’ll need to access your training. Please check your junk or spam email for those emails.
Support FAQs
Our StudentCare™ team manage the onboarding and support of all students during their studies. This means they are the main point of contact for all student enquiries.
StudentCare™ help you navigate around your training to find the most appropriate learning resources, keep you on track and help you prepare for your exams.
In the first instance please let us know. Our StudentCare™ team can offer help and support to get you back on track. Lots of students have been where you are and gone on to achieve their goals and we’re here to help you do the same.
Whilst our licences are for fixed periods of time, we understand that there are going to be instances when a little more time might be required.
Contact your dedicated StudentCare™ consultant or email us at [email protected] and we’ll let you know your options.
Should you encounter any technical issues during your studies, please get in touch with [email protected] where a member of our StudentCare™ team will be more than happy to assist. Before you contact us, please make sure you restart your PC/laptop/MacBook and that your browsers are up to date.
In order to help you we may need to send you a Microsoft Teams invite so you can share your screen with us.
Led by industry-accredited tutors, we offer a number of live classes each week, for certain courses. If you’re having trouble accessing live classes, please contact your StudentCare™ consultant.
Our StudentCare™ team is here to help you achieve your original goal of a new career.
Should you be unsure about your decision, in the first instance, we can book a call to discuss options for maximising your opportunity to achieve your original goals at a time convenient to you.
Yes. Whilst our licences are for fixed periods of time, we understand that there are instances when a little more time might be required. Please contact your Career Consultant and we can talk you through your options.
Career Services
Our Career Services team will help equip you with the knowledge needed to tackle the complex job market and boost your employability throughout your studies.
Along with tailored support to guide your job search, you will receive exclusive Career Services eBooks set across 3 phases. These will give insight into the jobs market and offer guidance for how to land your dream role. Each phase will have a series of action points to complete in order to help you progress.
Find out more by visiting the Career Services page.
You will have an introductory call with Career Services early on in your journey with us, and they will then work more intensively with you once you pass your first exam or complete your first project.
Career Services provide career coaching, interview training, CV review, research and job application guidance, and act as the connection between education and employment.
We do not directly offer jobs or internships, however, all of our students receive access to our Career Services support, where an expert Career Consultant will assist students in navigating the job market and finding a role that suits them.
Students who complete all three phases of our Career Services programme achieve 97% employment success.
General Questions
We know that everyone is different, and this is why you won’t see any individual course prices online. All of our learning packages are uniquely tailored to every individual.
Through your conversation with our career consultants, we can discover your individual needs and tailor your learning package. This way we give you the most suitable course to achieve your career goals.
Finance is a great way to spread the cost of your course. To make sure it is easy for you, we have a wide range of financing options available to best suit your needs.
We can signpost you to third-party finance companies but please remember you will be entering into agreements directly with them and must deal with them in the unlikely event of any payment issues.
For our PMI courses (PMP and CAPM) we offer a 12 month PMI membership allowing access to the world's largest project management community, a PM job board, free PDU opportunities and a download of free copy of the PMI PMBOK.
Our students must be 18 years and older.
Here at Learning People, we pride ourselves on the high-quality services we deliver to support our students to success.
Your feedback is important to us so if you would like to share your experience, please contact our Solutions team at [email protected], who will respond within 48 hours.
Exams
When you get to the end of a complete course (CompTIA A+ or PRINCE2® Foundation), there’s an opportunity to take a Test Prep or practice exam.
The best indicator of whether you’re ready for your final exam is the score in the practice exam. We recommend you need to be achieving at least 80% in both the module tests and the Test Prep or practice exam.
In your training, you’ll find that at the end of each module, there is a small test or activity which we advise you to complete before moving on to the next module. A score of 80% shows you have a good grasp of the training. Lower means there is a little more work to do.
Also, any of the test scores from the modules you completed over 2 months ago will have to be brought up to date simply by retaking the test prior to requesting your exam voucher.
If you’ve got to this point in your training, well done, you’re nearly there.
When you’ve reached the point where you’re scoring above 80%, drop your StudentCare™ consultant a line and they will do a quick health check to make sure, not only that you’ve finished all of your training, but that you can confidently expect to pass that exam first time. They’ll then guide you through the exam booking process – detailed below – so you’ll have everything you need to gain your new certification.
If any of this sounds daunting, don’t worry, StudentCare™ is always happy to help with course guidance, revision tips and words of wisdom, so don’t be afraid to get in touch for some friendly advice along the way.
You’re in safe hands, our StudentCare™ team have helped thousands of people like you pass their exams.
Our advice is to talk to your StudentCare™ consultant once you’re confident that you’re achieving high scores in your modules and Test Prep. We’ll purchase the exams, and you can schedule them for a time that works best for you.
The rules around identity verification for official certification exams mean that each student needs to complete their application themselves.
Exam requirements and booking processes vary depending on the exam vendor. As such, please feel free to contact your dedicated StudentCare™ if you have any queries.
The following instructions talk you through the steps for some of the more popular exams:
PMI exams
Complete your application, which will be like filling out a job application, showcasing your history in project management.
It can take PMI 3 - 5 working days to approve your application. Once you receive a notification of approval, please provide us with your PMI registration details so that we can purchase your exam voucher on your behalf. We can not pay for an exam voucher until your application has been approved.
After the purchase has been made, you can log back in and schedule the exam.
Microsoft, Cisco and CompTIA exams
We purchase exam vouchers every week on a Thursday.
You will receive an email from us with an exam code and a link to the relevant exam vendors. Please create an account by clicking on the link, which will allow you to schedule the exam. Enter your exam voucher code to pay and secure your exam booking.