ITIL is a globally respected framework of best practices to service management
ITIL offers a globally respected framework of best practices to IT service management. The certifications outline a structured approach for delivering IT services with the aim of enhancing an organisation’s IT strategy in the most cost-effective way.
This framework responds to the fast pace of technological change that businesses and their employees face. Used by organisations such as the Cabinet Office, ITIL can improve efficiency and improve the success of projects.
Owned by Axelos, with training provided by Skillsoft, accredited by PeopleCert Examination Institute, the most recent iteration of ITIL is updated for all modern businesses and now integrates processes such as Agile and DevOps into its framework. It also focusses on the collaboration between IT departments and other teams in a business with a focus on company culture. It also provides training on working closely with customers for feedback and improving issues.
Project management initiatives save companies 28 times more money since their output is more reliable
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