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ITIL® is a globally respected framework of best practices to service management in IT

Discover the global demand for IT service management

How ITIL® certifications help your career progression:

ITIL® offers a globally respected framework of best practices to IT service management. The certifications outline a structured approach for delivering IT services with the aim of enhancing an organisation’s IT strategy in the most cost-effective way.

The ITIL® framework responds to the fast pace of technological change that businesses and their employees face. Used by organisations such as the Cabinet Office, ITIL® can improve efficiency and improve the success of projects.

The most recent iteration of ITIL® is updated for all modern businesses and now integrates processes such as Agile and DevOps into its framework. It also focusses on the collaboration between IT departments and other teams in a business with a focus on company culture. It also provides training on working closely with customers for feedback and improving issues.

All ITIL® Online courses on this page are offered by ILX Group an ATO of AXELOS Limited.

More info about our ITIL courses
Watch the increasing demand for tech professionals:

ITIL® 4 pathway explained

The following chart confirms the pathway and individual certifications, (beginning with ITIL Foundation) to reach either ITIL Managing Professional (MP), or ITIL Strategic Leader (SL) designation



ITIL® 4 Drive Stakeholder Value (DSV)

ITIL® 4 Drive Stakeholder Value (DSV) focuses on optimising both the customer and user experience

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ITIL® 4 Create Deliver and Support (CDS)

The engine room of IT and digital functions in the creation and management of services

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ITIL® 4 High Velocity IT (HVIT)

HVIT enables you to support organisational change management, measure progress and align governance and strategy with service management activities.

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ITIL® 4 Direct Plan and Improve (DPI)

DPI is for IT and digital managers of all levels who are involved in planning and aligning work to organisational strategy

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ITIL® 4 Digital and IT Strategy (DITS)

DITS is for senior IT and business executives to define and lead strategy

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ITIL® 4 Managing Professional Transition Module

Enables those already qualified with ITIL 3 to effectively transition to ITIL 4 and achieve Managing Professional designation

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ITIL® Foundation

Focusing on the critical alignment of IT and business strategy

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Project management initiatives save companies 28 times more money since their output is more reliable

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