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ITIL®

ITIL® is a globally respected framework of best practices to service management

ITIL® offers a globally respected framework of best practices to IT service management. The certifications outline a structured approach for delivering IT services with the aim of enhancing an organisation’s IT strategy in the most cost-effective way.

This framework responds to the fast pace of technological change that businesses and their employees face. Used by organisations such as the Cabinet Office, ITIL® can improve efficiency and improve the success of projects.

Owned by Axelos, with training provided by Skillsoft, accredited by PeopleCert Examination Institute, the most recent iteration of ITIL® is updated for all modern businesses and now integrates processes such as Agile and DevOps into its framework. It also focusses on the collaboration between IT departments and other teams in a business with a focus on company culture. It also provides training on working closely with customers for feedback and improving issues.

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Courses

ITIL® Foundation

Focusing on the critical alignment of IT and business strategy

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Project management initiatives save companies 28 times more money since their output is more reliable

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