ITIL® is a globally respected framework of best practices to service management
ITIL® offers a globally respected framework of best practices to IT service management. The certifications outline a structured approach for delivering IT services with the aim of enhancing an organisation’s IT strategy in the most cost-effective way.
This framework responds to the fast pace of technological change that businesses and their employees face. Used by organisations such as the Cabinet Office, ITIL® can improve efficiency and improve the success of projects.
Owned by Axelos, with training provided by Skillsoft, accredited by PeopleCert Examination Institute, the most recent iteration of ITIL® is updated for all modern businesses and now integrates processes such as Agile and DevOps into its framework. It also focusses on the collaboration between IT departments and other teams in a business with a focus on company culture. It also provides training on working closely with customers for feedback and improving issues.