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ITIL® v4 Foundation

Standardize IT services and enhance efficiency with the ITIL® 4 Foundation course. Gain essential skills to optimize processes and advance your IT career today.

Course Overview

Why choose the ITIL® v4 Foundation course?

If you have an interest in building your understanding of IT applications in business strategy, then the ITIL® v4 Foundation is the course for you. During this entry-level course, you will become familiar with ITIL® framework and learn how ITIL® can be used to improve IT service management.  
 
The ITIL® v4 Foundation is a globally recognised certification programme and will help you further establish your career in IT.

The ITIL® v4 Foundation course is provided by ILX Group, an ATO of PeopleCert. ITIL® is a registered trade mark of PeopleCert group. Used under licence from PeopleCert. All rights reserved.

What you'll learn

  • Topics
    Introduction and overview  
    Service value system  
    Introduction to practices 
    Continual improvement  
    Change control  
    Incident management 
    Service request management 
    Service desk 
    Service level management  
    Exam simulator 
    Purpose of 11 practices and some definitions  
    Introduction to seven key practices in detail  
    Four dimensions of service management  
    Key concepts of service management 
How you'll be assessed

Your assessment will take 60 minutes to complete and feature 40 multiple-choice questions.

Certification

On successfully passing the ITIL® v4 Foundation exam, you’ll be awarded your certification. This is a digital certificate.

Get in touch

Course Guide

The key facts about your online training.

Certification

ITIL® v4 Foundation

Study time

12 guided learning hours (Full-time 1 week, Part-time: 2-3 weeks)

Assessment

1 x 60 minute exam, 40 questions. This also includes a practice exam with questions.

Resources

Internet access and email

Prerequisites

None

Ideal for

IT Project Coordinator, IT Project Support, Help Desk Engineer, Project Management Assistant, Service Desk Manager, Project Scheduler, IT Project Manager or  IT Operations Manager

Vendor

ITIL®

Student support

Our StudentCare team will give you the support and guidance you need every step of your learning journey.

Student support
Career Services

Tailored and focused career support from our team of career experts, who will help you navigate the job market with confidence and land that dream job.

Career Services

What's included

When you enrol with Learning People, you get so much more than just a course.

  • What's included
    On-demand platform access
    eBooks, Video Lessons, and Practice Exams
    Expert support and mentoring
    CV and LinkedIn support
    Monthly careers workshops
    Learning People Alumni membership
    TOTUM student card

Learn the Learning People way

Be in control of your learning journey. Enjoy flexible and self-paced training that fits around your schedule. Learn when and where it suits you.

Our training is regularly updated to align with the latest technologies and trends, so you can be confident that you're equipped with the most up-to-date knowledge and skills.

Learn from the best in the field. Interact with our industry experts, ask your questions, and seek advice. We have the knowledge you need to succeed.

Learning People’s certifications hold real value in your chosen industry. We’ll create your unique pathway, so you’re equipped with the certifications you need for the job you want.

Why become ITIL® v4 certified?

The ITIL® v4 Foundation provides you with a comprehensive understanding of IT service management best practices, and teaches you the skills and knowledge for managing IT services. The ITIL practises that you learn in this course help you improve service delivery processes, improve customer satisfaction, and optimise resource utilisation.


What our students say

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  • Marco Newell | Project Professional

    The best investment is investing in yourself

    It’s had a massive impact on my life, I’ve learned new skills, and broadened my knowledge, which has had a very positive impact.

  • Andrea Kovacs | Operations Project Lead

    Learning People is a very professional organisation

    It was quite clear to me that the student support over the whole journey was quite outstanding with Learning People.

See more student stories

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