Course Overview
Why choose the ITIL® v4 Foundation course?
If you have an interest in building your understanding of IT applications in business strategy, then the ITIL® v4 Foundation is the course for you. During this entry-level course, you will become familiar with ITIL® framework and learn how ITIL® can be used to improve IT service management.
The ITIL® v4 Foundation is a globally recognised certification programme and will help you further establish your career in IT.
The ITIL® v4 Foundation course is provided by ILX Group, an ATO of PeopleCert. ITIL® is a registered trade mark of PeopleCert group. Used under licence from PeopleCert. All rights reserved.
What you'll learn
- TopicsIntroduction and overviewService value systemIntroduction to practicesContinual improvementChange controlIncident managementService request managementService deskService level managementExam simulatorPurpose of 11 practices and some definitionsIntroduction to seven key practices in detailFour dimensions of service managementKey concepts of service management
Your assessment will take 60 minutes to complete and feature 40 multiple-choice questions.
CertificationOn successfully passing the ITIL® v4 Foundation exam, you’ll be awarded your certification. This is a digital certificate.
Course Guide
The key facts about your online training.
Certification
ITIL® v4 Foundation
Study time
12 guided learning hours (Full-time 1 week, Part-time: 2-3 weeks)
Assessment
1 x 60 minute exam, 40 questions. This also includes a practice exam with questions.
Resources
Internet access and email
Prerequisites
None
Ideal for
IT Project Coordinator, IT Project Support, Help Desk Engineer, Project Management Assistant, Service Desk Manager, Project Scheduler, IT Project Manager or IT Operations Manager
Vendor
ITIL®
Student support
Our StudentCare team will give you the support and guidance you need every step of your learning journey.
Career Services
Tailored and focused career support from our team of career experts, who will help you navigate the job market with confidence and land that dream job.
What's included
When you enrol with Learning People, you get so much more than just a course.
- What's includedOn-demand platform accesseBooks, Video Lessons, and Practice ExamsExpert support and mentoringCV and LinkedIn supportMonthly careers workshopsLearning People Alumni membershipTOTUM student card
Learn the Learning People way
Be in control of your learning journey. Enjoy flexible and self-paced training that fits around your schedule. Learn when and where it suits you.
Our training is regularly updated to align with the latest technologies and trends, so you can be confident that you're equipped with the most up-to-date knowledge and skills.
Learn from the best in the field. Interact with our industry experts, ask your questions, and seek advice. We have the knowledge you need to succeed.
Learning People’s certifications hold real value in your chosen industry. We’ll create your unique pathway, so you’re equipped with the certifications you need for the job you want.
Why become ITIL® v4 certified?
The ITIL® v4 Foundation provides you with a comprehensive understanding of IT service management best practices, and teaches you the skills and knowledge for managing IT services. The ITIL practises that you learn in this course help you improve service delivery processes, improve customer satisfaction, and optimise resource utilisation.
What our students say
Marco Newell | Project Professional
The best investment is investing in yourself
It’s had a massive impact on my life, I’ve learned new skills, and broadened my knowledge, which has had a very positive impact.
Andrea Kovacs | Operations Project Lead
Learning People is a very professional organisation
It was quite clear to me that the student support over the whole journey was quite outstanding with Learning People.
